FAQ
Frequently Asked Questions
What materials do you use for your panels?
We primarily use four types of professional-grade materials: acrylic, wood (veneer), Lamacoid, and UV printing. Each material offers specific advantages in terms of durability, aesthetics, and application.
Can I customize my signs?
Absolutely! All our products are customizable. You can add your text, logo, colors, and choose from various designs. Check out our "Customizable Text and Image Signage" collection for complete personalization.
What are the manufacturing lead times?
Our products are made to order. Lead times vary depending on the complexity of the project, but generally allow 2 to 7 business days for production.
Do you deliver everywhere in Canada?
Yes, we deliver throughout Canada. Shipping costs are calculated at checkout based on your address.
How do I install my panels?
Our signs come with the appropriate mounting hardware. Depending on the sign type, installation can be done using double-sided adhesive, screws, or wall brackets. Detailed instructions are included with every order.
Do your signage panels comply with safety standards?
Our safety, fire, and first aid signs use recognized standard pictograms and colors. We recommend checking your municipality or province's specific requirements before ordering, as standards may vary by jurisdiction.
Can I order a sample before placing a large order?
Contact us to discuss your needs.
Do you offer discounts for bulk orders?
Yes, we offer preferential rates for volume orders. Contact us with your project details to receive a personalized quote.
How do I maintain my panels?
Our panels are easy to maintain. Regular cleaning with a soft cloth and a non-abrasive cleaner is all that's needed to keep them looking their best. Avoid harsh chemicals that could damage the finish.
Can I modify or cancel my order?
Changes are possible before production begins. Contact us promptly after placing your order. Once production has started, changes and cancellations are generally not possible due to the personalized nature of our products.
Which delivery service do you use?
Shipments are handled by various carriers, depending on the distance and requirements, to ensure a fair price. Delivery costs are calculated when you confirm your order online at checkout. You can also choose in-store pickup, or if you have a carrier account and would like them to deliver your order, you can select this option by providing us with the necessary information, such as your account number and the carrier's name.
Why place my order through the shop rather than simply placing my order by phone?
Your order will be processed much more quickly if you complete it directly in the online store and if you wish to contact us for a special request, we will be happy to help you.
I want to add or modify one or more products to my order that I just placed online, how can I do that?
Since placing an order online generates an invoice that we cannot modify, you will need to place a new order online. To combine the deliveries, you can indicate in the additional information section that you wish to combine your order with the other by providing your order number (found under the delivery address on your first invoice).
